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As the leader of a Customer Experience/Customer Success departmen

10-Feb-2020 2:18:55 PM / by Sample HubSpot User

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As the leader of a Customer Experience/Customer Success department, you get a lot of ‘You’re the guy who has to make sure that are customers happy’. While I like the idea of happy customers (Who doesn’t?), this is not how I would describe the job. A focus on an abstract sentiment like ‘happiness’ deflects attention from the more important challenge for a Customer Success Manager — making sure customers stay customers.

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