Bigger isn’t always better – that’s the key takeaway from the latest research report from Nucleus Research on Salesforce’s CRM offering. In fact, as Salesforce has grown larger by acquiring and absorbing smaller competitors and specific products, the organization has seen declining scores in many areas – enough to push Salesforce out of its spot in the Leader quadrant of the Nucleus CRM Value Matrix. Shockingly, 51% of those surveyed said they would replace Salesforce if they could.